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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for August 22, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated service
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Aug 15, 11:38 MDT
Past Incidents
Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Resolved - Type: Wazee Digital [Issue Type] degradation
Date: 2018-08-09
Time: 19:00 MT

Dear Wazee Digital Customer,

Processing continues to be stable across our services. This issue is now resolved.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 9, 19:57 MDT
Monitoring - Type: Wazee Digital [Issue Type] degradation
Date: 2018-08-09
Time: 19:00 MT

Dear Wazee Digital Customer,

The vendor service has completed maintenance on the affected transfer cluster and our services is operational again. We'll continue to monitor jobs until this is fully resolved.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 9, 19:39 MDT
Identified - Type: Wazee Digital [Issue Type] degradation
Date: 2018-08-09
Time: 19:00 MT

Dear Wazee Digital Customer,

We've detected a degradation of services within Wazee Digital sites. The issue is due to an upstream vendor service maintenance and is affecting file transfers. At this time, Ingest, transcoding, and fulfillment are affected. We will provide updates as the services become available again.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 9, 19:29 MDT
Aug 8, 2018
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for August 8, 2018 between 05:00-08:00 Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Aug 8, 08:07 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for August 8, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core
- Originator
- Ingest Manager

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Aug 1, 09:40 MDT
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.