- Please be aware that we have identified an emerging issue related to the use of the most recent release of Mozilla Firefox (52 or higher) that disables plugin support (NPAPI). NPAPI support is a requirement for use in Wazee Digital’s Core and Commerce application fulfillment services when leveraging the “Download via Aspera” option to accelerate file transfer.
To counter this issue, workaround options include the following:
1.) Enable NPAPI support in Firefox version 52 via the following procedure:
a. In your Firefox address bar, type the following and hit enter: about:config
b. Click the I accept the risk! button
c. Right click anywhere in the table and select New > Boolean
d. Enter plugin.load_flash_only as the preference name, then click OK
e. Select False as the value, then click OK
f. Restart your Firefox Browser (close and reopen it)
Note: This procedure works with the 32-bit Firefox install on Windows. Firefox for Mac works with the 64-bit Firefox browser install as well.
2.) Downgrade or Re-install your version of Firefox (51 or lower) to re-enable NPAPI support. Older versions of Firefox are found here: https://ftp.mozilla.org/pub/firefox/releases/51.0.1/
. Upon installation, it is recommended that the Firefox “Maintenance Service” not be installed to avoid upgrades happening automatically.
Wazee is actively working on a more permanent solution to the compatibility issues with this browser to allow support for upcoming releases of Firefox. It is recommended to disable automatic updates to Firefox until the issue has been resolved.
To disable automatic upgrade of Firefox, follow this procedure:
a. Within Firefox select Tools and Options
b. Select Advanced and Update
c. Select either option:
a. Check for updates, but let me choose whether to install them or
b. Never check for updates
Status for alternative browser support is listed on the Wazee help site: http://core.help.wazeedigital.com/m/53398/l/490558-what-internet-browsers-are-supported
For any questions please contact firstname.lastname@example.org
Mar 22, 22:03 MDT