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Identified - Please be aware that we have identified an emerging issue related to the use of the most recent release of Mozilla Firefox (52 or higher) that disables plugin support (NPAPI). NPAPI support is a requirement for use in Wazee Digital’s Core and Commerce application fulfillment services when leveraging the “Download via Aspera” option to accelerate file transfer.

To counter this issue, workaround options include the following:

1.) Enable NPAPI support in Firefox version 52 via the following procedure:
a. In your Firefox address bar, type the following and hit enter: about:config
b. Click the I accept the risk! button
c. Right click anywhere in the table and select New > Boolean
d. Enter plugin.load_flash_only as the preference name, then click OK
e. Select False as the value, then click OK
f. Restart your Firefox Browser (close and reopen it)

Note: This procedure works with the 32-bit Firefox install on Windows. Firefox for Mac works with the 64-bit Firefox browser install as well.

2.) Downgrade or Re-install your version of Firefox (51 or lower) to re-enable NPAPI support. Older versions of Firefox are found here: https://ftp.mozilla.org/pub/firefox/releases/51.0.1/. Upon installation, it is recommended that the Firefox “Maintenance Service” not be installed to avoid upgrades happening automatically.

Wazee is actively working on a more permanent solution to the compatibility issues with this browser to allow support for upcoming releases of Firefox. It is recommended to disable automatic updates to Firefox until the issue has been resolved.

To disable automatic upgrade of Firefox, follow this procedure:

a. Within Firefox select Tools and Options
b. Select Advanced and Update
c. Select either option:
a. Check for updates, but let me choose whether to install them or
b. Never check for updates

Status for alternative browser support is listed on the Wazee help site: http://core.help.wazeedigital.com/m/53398/l/490558-what-internet-browsers-are-supported

For any questions please contact support@wazeedigital.com
Mar 22, 22:03 MDT

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search ? Operational
Image Ingest ? Operational
US West Image Ingest Operational
US East Image Ingest Operational
Video Ingest ? Operational
Wyoming Video Ingest Operational
Oregon Video Ingest Operational
Sydney Video Ingest Operational
Content Delivery ? Operational
Wyoming Content Delivery Operational
Oregon Content Delivery Operational
Sydney Content Delivery Operational
Transfer Services ? Operational
Web Applications ? Operational
CORE Operational
COMMERCE Operational
API Operational
CORE API ? Operational
Identities API ? Operational
Search API ? Operational
Orders API ? Operational
Storage ? Operational
Wyoming Storage Operational
US West Storage Operational
Sydney Storage Operational
US East Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for (April 19, 2017) between 07:00-08:00 and 15:00-17:00 Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Apr 19, 16:41 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for (April 19, 2017) between 07:00-08:00 and 15:00-17:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Ingest Manager
- Wazee Digital End Point Service
- Core

For more information regarding this release please review the Core Release Notes

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Apr 17, 10:05 MDT
Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.

Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.