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Monitoring - As reported in March, Wazee identified issues with the latest release of Mozilla Firefox (52 or higher) that disabled plugin support (NPAPI). Impacts of this caused issues when utilizing Wazee Digital’s Aspera Services for direct file transfer using the Mozilla Firefox browser. As well, impacts were seen when utilizing Wazee Digital's Core and Commerce application fulfillment services which leveraged the “Download via Aspera” option to accelerate file transfer.

Wazee Digital has taken steps to remedy these issue by upgrading Aspera services to support newer plugin methods of Firefox browsers. Currently customers using direct Aspera connections to Wazee Digital’s service have been asked to migrate to Wazee Digital's new Aspera services. Please reach out to your account manager if you have not already been provided the new server address.

Wazee Digital has also upgraded the integration within the Core platform to leverage the new Aspera service. Commerce has not been migrated at this point and teams are continuing to work on this last step.

Status for alternative browser support is listed on the Wazee help site: http://core.help.wazeedigital.com/m/53398/l/490558-what-internet-browsers-are-supported

For any questions please contact support@wazeedigital.com
May 19, 15:55 MDT
Identified - Please be aware that we have identified an emerging issue related to the use of the most recent release of Mozilla Firefox (52 or higher) that disables plugin support (NPAPI). NPAPI support is a requirement for use in Wazee Digital’s Core and Commerce application fulfillment services when leveraging the “Download via Aspera” option to accelerate file transfer.

To counter this issue, workaround options include the following:

1.) Enable NPAPI support in Firefox version 52 via the following procedure:
a. In your Firefox address bar, type the following and hit enter: about:config
b. Click the I accept the risk! button
c. Right click anywhere in the table and select New > Boolean
d. Enter plugin.load_flash_only as the preference name, then click OK
e. Select False as the value, then click OK
f. Restart your Firefox Browser (close and reopen it)

Note: This procedure works with the 32-bit Firefox install on Windows. Firefox for Mac works with the 64-bit Firefox browser install as well.

2.) Downgrade or Re-install your version of Firefox (51 or lower) to re-enable NPAPI support. Older versions of Firefox are found here: https://ftp.mozilla.org/pub/firefox/releases/51.0.1/. Upon installation, it is recommended that the Firefox “Maintenance Service” not be installed to avoid upgrades happening automatically.

Wazee is actively working on a more permanent solution to the compatibility issues with this browser to allow support for upcoming releases of Firefox. It is recommended to disable automatic updates to Firefox until the issue has been resolved.

To disable automatic upgrade of Firefox, follow this procedure:

a. Within Firefox select Tools and Options
b. Select Advanced and Update
c. Select either option:
a. Check for updates, but let me choose whether to install them or
b. Never check for updates

Status for alternative browser support is listed on the Wazee help site: http://core.help.wazeedigital.com/m/53398/l/490558-what-internet-browsers-are-supported

For any questions please contact support@wazeedigital.com
Mar 22, 22:03 MDT
Update - Update - Type: Wazee Digital Isolated Amazon transcoding degradation
Date: 5/17/2017
Time: 07:41 MDT

Dear Wazee Digital Core Customer,

We've identified the reason for the degradation in our transcoding services impacting some Amazon buckets. Please be aware not all Amazon users are impacted. We currently have a workaround in place while our engineers work on a permanent fix. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 17, 09:30 MDT
Update - Type: Wazee Digital Isolated Amazon transcoding degradation
Date: 5/17/2017
Time: 7:41

Dear Wazee Digital Core Customer,

We've detected a degradation in our transcoding services impacting some Amazon buckets. Please be aware not all Amazon users are impacted. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 17, 08:12 MDT
Investigating - Type: Wazee Digital transcoding degradation
Date: 5/17/2017
Time: 7:41

Dear Wazee Digital Core Customer,

We've detected a degradation in our transcoding services. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
May 17, 07:58 MDT

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search ? Operational
Image Ingest ? Operational
US West Image Ingest Operational
US East Image Ingest Operational
Video Ingest ? Operational
Wyoming Video Ingest Operational
Oregon Video Ingest Operational
Sydney Video Ingest Operational
Content Delivery ? Operational
Wyoming Content Delivery Operational
Oregon Content Delivery Operational
Sydney Content Delivery Operational
Transfer Services ? Operational
Web Applications ? Operational
CORE Operational
COMMERCE Operational
API Operational
CORE API ? Operational
Identities API ? Operational
Search API ? Operational
Orders API ? Operational
Storage ? Operational
Wyoming Storage Operational
US West Storage Operational
Sydney Storage Operational
US East Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager and Submitter
- Wazee Ingest Manager
- Core
May 24, 12:25 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for May 31, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Ingest Manager
- Core

For more information regarding this release please review the Core Release Notes

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 24, 10:17 MDT
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 MDT
Scheduled - Dear Clients,

On Friday, 05/19/17, at 8:00 PM MT, we will be doing routine monthly patching of production systems in all datacenter locations. During this maintenance, you may experience momentary service interruption as systems are rebooted. The window for maintenance is set for 2 hours.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
May 17, 15:25 MDT
May 18, 2017

No incidents reported.

May 17, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for May 17, 2017 between 5:00 and 8:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 17, 18:55 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:00 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for (May 17, 2017) between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Ingest Manager
- Wazee Digital End Point Service
- Core

For more information regarding this release please review the Core Release Notes

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 10, 09:47 MDT
May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Completed - The load balancer maintenance in the Cheyenne, WY datacenter has been completed and all services are back and running at normal state.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
May 12, 21:46 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 MDT
Scheduled - Dear Clients,

On Friday, 05/12/17, at 8:00 PM MT, we will doing maintenance on network load balancers in the Cheyenne, WY datacenter. The exercise will be to update configurations and test failover synchronization between units. During the maintenance you may experience sporadic session issues with Core, Commerce, and client web portals as configuration and failover testing occurs. There may also be slight delays on some ingest; however, teams will be managing backlogs throughout the maintenance event. The window for maintenance is set for 3 hours and impacts are expected to be seen in time frames of 10 minutes throughout.


Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
May 11, 11:07 MDT
May 11, 2017

No incidents reported.