Veritone Platform
All Systems Operational

About This Site

This site provides the most up-to-date information on Veritone Platform service availability. To contact the Support team, email support@veritone.com.

Search ? Operational
Image Ingest ? Operational
US West Image Ingest Operational
US East Image Ingest Operational
Video Ingest ? Operational
Oregon Video Ingest Operational
Sydney Video Ingest Operational
Content Delivery ? Operational
Oregon Content Delivery Operational
Sydney Content Delivery Operational
Transfer Services ? Operational
Web Applications ? Operational
CORE Operational
COMMERCE Operational
API Operational
CORE API ? Operational
Identities API ? Operational
Search API ? Operational
Orders API ? Operational
Storage ? Operational
US West Storage Operational
Sydney Storage Operational
US East Storage Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting Operational
Email Service Operational
Payment Processing Operational
DMH Contentful API Operational
DMH Contentful CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled DMH API and UI maintenance has been completed.
Mar 26, 17:52 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:00 MDT
Scheduled - Dear Veritone Customer,

A DMH API and UI release is scheduled for Thursday March 26th, beginning at 16:00 Mountain time.

Production updates will be deployed to the following APIs:
- Assets
- Identities
- Orders
- Integrations

Standard API activity will not be impacted.

The DMH UI will also be updated to support new features.

If you have any questions, please contact support@veritone.com or your account representative.

Regards,
Veritone Support Center
Mar 26, 14:44 MDT
Mar 25, 2020
Resolved - Type: Veritone DMH Service Outage [RESOLVED]
Date: 2020-03-25
Time: 18:20 MT

Dear Veritone Customer,

We have resolved the outage experienced on services within Veritone Digital Media Hub sites. This incident temporarily impacted user ability to login and perform operations on various site features. All services have fully recovered and will continue to be monitored by our teams.

If you have any questions, please contact support@veritone.com or your account representative.
 
Regards,
Veritone Support Center
Mar 25, 18:37 MDT
Monitoring - Type: Veritone DMH Service Outage
Date: 2020-03-25
Time: 17:20 MT

Dear Veritone Customer,

We have implemented a fix and currently seeing a full recovery of services within Veritone DMH sites. We are closely monitoring services to ensure resolution and site stability.

If you have any questions, please contact us at Support@Veritone.com.
Regards,
Veritone Support Center
Mar 25, 17:28 MDT
Investigating - Type: Veritone DMH Service Outage
Date: 2020-03-25
Time: 16:20 MT

Dear Veritone Customer,

We've detected a service issue within Veritone DMH sites. During this time you may experience problems in performing searches and loading asset details. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact us at support@veritone.com or your account representative.
 
Regards,
Veritone Support Center
Mar 25, 16:33 MDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 18:09 MDT
Scheduled - Dear customers,
On Sunday, March 22nd, 2020, we will be doing a maintenance on Veritone Digital systems. The exercise will be to optimize resources which experienced a performance degradation on Thursday 2020-03-19. The maintenance window is set for 3 hours and we do not expect an impact to site availability during this time.
Please contact us at support@Veritone.com if you have any questions.
Mar 20, 17:47 MDT
Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident is now resolved as all systems have fully recovered and are operational. You should not see any more impacts to services at this time.

If you have any questions, please contact us at Support@Veritone.com
Mar 20, 15:30 MDT
Monitoring - Our engineering team has has implemented a fix to bring all services back online. We are currently in the process of recovering all delayed messages and cleaning up impacted assets. We will continue to monitor all Veritone Digital Systems during this time.

If you have any questions, please contact us at Support@Veritone.com.
Mar 20, 14:47 MDT
Update - Our teams are continuing to work on this issue with a plan to recover updates from the incident window once the fix has been implemented. During this time you may experience delays in resource ingest and metadata updates on Veritone Digital Core sites.

If you have any questions, please contact us at Support@Veritone.com.

Regards,
Veritone Support
Mar 20, 09:42 MDT
Identified - Our teams have identified the issue and are working on providing a resolution.
Mar 19, 18:45 MDT
Investigating - Type: Veritone Digital System Performance Degradation
Date: 03.19.2020
Time: 4:30PM PT

Dear Veritone Customer,

We are currently experiencing a system resource degradation with Veritone Digital sites. During this time you might experience delays in resource ingest and metadata updates on the Core site. Our Teams have identified the root cause and working on providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@veritone.com or your account representative.
 
Regards,
Veritone Support Center
Mar 19, 17:34 MDT
Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020
Completed - Dear Veritone Customer,

The Veritone Core release scheduled for March 16, 2020 between 07:00-09:00 Mountain time has been completed.

This Core release included improved querying of source locations.

If you have any questions, please contact support at support@veritone.com or your account representative.

Regards,
The Veritone Support Team
Mar 16, 08:50 MDT
Scheduled - Dear Veritone Customer,

A Veritone Core release is scheduled for March 16, 2020 between 07:00-09:00 Mountain time.

The Veritone team will be deploying production updates to the following services:
- Core and an associated service

This Core release includes improved querying of source locations.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@veritone.com or your account representative.

Regards,
The Veritone Support Team
Mar 13, 08:08 MDT