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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for November 14, 2018 between 05:00-08:00 Mountain time has been completed.

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Nov 14, 07:55 MST
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for November 14, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core
- Ingest Manager

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Nov 7, 09:44 MST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 17:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 MST
Scheduled - Dear Wazee Digital Customer,

An API release is scheduled for November 13th, beginning at 16:00 Mountain time.

Production updates will be deployed to the following APIs:
- Assets
- Identities
- Orders
- Integrations

Standard API activity will not be impacted.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Nov 13, 12:36 MST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 MST
Scheduled - MAINTENANCE

Type: Maintenance – Production Database Cluster Upgrade
Date: November 09, 2018

Dear Clients,

On this Friday, 11/09/18, at 20:00 PM MT, we will doing maintenance on our production database cluster within Amazon AWS. The exercise will be to do a minor upgrade to the clustering software that supports database resiliency. During the maintenance it is required to bring the database service offline for a short period of less than 5 minutes. In doing so, you may experience failures in the areas of login, search, and fulfillment on the Core and DMH platforms, including hosted portals. The window for maintenance is set for 1 hour and impacts are expected to be seen only during the time of the database cluster reboot.


Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Nov 7, 14:04 MST
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Completed - The scheduled maintenance has been completed.
Nov 2, 20:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 19:00 MDT
Scheduled - MAINTENANCE

Type: Maintenance – Database Maintenance
Date: November 02, 2018

Dear Clients,

On November 02, 2018, at 19:00 PM MT, we will doing maintenance on databases supporting Digital Media Hub client portals and the commerce site https://commerce.wazeedigital.com. The exercise will be to update configurations on the database servers to support new features. During the maintenance it is not expected that users will experience issues. The window for maintenance is set for 1 hours.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Nov 1, 11:15 MDT