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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for January 24, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Move Manager
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Jan 17, 10:06 MST
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 MST
Scheduled - Dear Clients,

On Friday, 01/12/18, at 08:00 PM MT, Wazee Digital technical teams will be doing monthly patching of production services in WY and AWS-Oregon to address the recently released vulnerabilities Spectre and Meltdown. During the maintenance you may experience sporadic session resets or service outages with Core, Commerce, Digital Media Hub, and Hosted Portal Services as systems are patched and rebooted. The window for maintenance is set for 4 hours and impacts are expected to be seen in time frames of 10 minutes throughout.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Jan 10, 12:08 MST
Jan 11, 2018
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for January 11, 2018 between 05:00-08:00 Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jan 11, 07:45 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 MST
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for January 11, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Digital Endpoint Service
- Wazee Transcode Manager
- Wazee Move Manager
- Wazee Move Manager API
- Wazee Originator
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jan 3, 15:00 MST
Jan 10, 2018
Resolved - This incident has been resolved.
Jan 10, 18:35 MST
Monitoring - Dear Clients,

Undoubtedly, you have seen the recent Internet traffic concerning the “Meltdown” and “Spectre” vulnerabilities that affect most modern computer processors. Wazee Digital security teams have been working with vendors and technical teams to identify to what extent Wazee Digital services are impacted.

This is a vulnerability that has existed for more than 20 years with no current known exploits, and while it has come to light in the last week, many of the major hardware and cloud based vendors impacted had early access to the vulnerability in order to create fixes to their service and software. Wazee Digital has confirmed with all major vendors in use that they are actively patched or tracking patches as they are released from the software manufacturer.

In conjunction with the efforts of our 3rd party services, Wazee Digital technical teams have been scheduling OS-level patching as fixes are made available. We will be conducting emergency maintenances over the upcoming days to address the reboot of services to apply these patches. Though this is a shorter notification timeframe than usual, we feel it’s important to conduct the maintenances to ensure we continue to offer you a secure cloud based offering with the Wazee Digital platform.

If you have specific questions or concerns, our support teams are ready to help, so email support@wazeedigital.com and the team will get back to you promptly.
Jan 10, 15:09 MST
Jan 9, 2018
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:01 MST
Scheduled - Date: January 9, 2018

Good evening,

Tomorrow, January 9th at 7 AM Mountain Standard Time, our Engineering Team will be doing maintenance on our transcoding system in order to address issues we discovered associated with the ingest and delivery of content stored in S3. While we anticipate this maintenance to last for approximately 1 hour, we'll let you know as soon as we're done. Thanks for hanging in there while we get this fixed -- we always want to make sure we're operating at our absolute best and this repair will help us do just that!

Please feel free to email us at support@wazeedigital.com if you have any questions!

Warmly,

The Wazee Digital Support Team
Jan 8, 17:27 MST
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.