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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for June 27, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core
- Originator
- Ingest Manager

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Jun 21, 11:19 MDT
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Resolved - Type: Wazee Digital Resource Degradation
Date: 2018 - 06 - 14
Time: 7:00AM MT

Dear Wazee Digital Customer,

We have resolved the detected a degradation of services on Wazee Digital sites. We experienced a delay in fulfilling orders and processing new content during this time, but have been catching up on this this backlog since systems have fully recovered. We will continue to keep a close eye on these resources to ensure we remain in this steady state.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Jun 14, 07:01 MDT
Monitoring - Type: Wazee Digital Resource Degradation
Date: 2018 - 06 - 14
Time: 6:00am MT

Dear Wazee Digital Customer,

We've resolved the degradation of services within Wazee Digital sites to be involved with our transcode orchestration resources. During this time you may experience delays in order fulfillment and in new content being processed across all Wazee sites and partner platforms. We will continue to monitor systems while we work to catch up on these delays. Please be on the lookout for the next update confirming full recovery.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jun 14, 06:19 MDT
Identified - Type: Wazee Digital Resource Degradation
Date: 2018 - 06 - 14
Time: 5:00am MT

Dear Wazee Digital Customer,

We've identified the degradation of services within Wazee Digital sites to be involved with our transcode orchestration resources. During this time you may experience delays in order fulfillment and in new content being processed across all Wazee sites and partner platforms.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Jun 14, 05:07 MDT
Investigating - Type: Wazee Digital Resource Degradation
Date: 2018 - 06 - 14
Time: 4:30AM MT

Dear Wazee Digital Customer,

We've detected a degradation of services within Wazee Digital sites affecting our request orchestration resource. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Jun 14, 05:02 MDT
Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - Good afternoon,

Thanks for hanging in there while this is sorted through. All systems are back up and running.

Have a wonderful day!

Very best,

The Wazee Digital Support Team
Jun 12, 15:39 MDT
Update - We are continuing to investigate this issue.
Jun 12, 15:38 MDT
Investigating - Good afternoon,

We've detected a degradation of services impacting search and page loads on on our customer portal sites. Our teams are actively working on identifying the root cause and providing a resolution to resume normal functionality as soon possible. We'll let you know the moment we do.

If you have any questions, don't hesitate to reach out to support@wazeedigital.com. We're here to help!

Very best,

The Wazee Digital Support Team
Jun 12, 15:25 MDT
Completed - Dear Wazee Digital Customer,

The API release has completed.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jun 12, 12:39 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:00 MDT
Scheduled - Dear Wazee Digital Customer,

An product release of the Assets API is scheduled for June 12th, 2018 between 12:00 and 12:30 PM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Assets API

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jun 12, 11:23 MDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.