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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search ? Operational
Image Ingest ? Operational
US West Image Ingest Operational
US East Image Ingest Operational
Video Ingest ? Operational
Wyoming Video Ingest Operational
Oregon Video Ingest Operational
Sydney Video Ingest Operational
Content Delivery ? Operational
Wyoming Content Delivery Operational
Oregon Content Delivery Operational
Sydney Content Delivery Operational
Transfer Services ? Operational
Web Applications ? Operational
CORE Operational
COMMERCE Operational
API Operational
CORE API ? Operational
Identities API ? Operational
Search API ? Operational
Orders API ? Operational
Storage ? Operational
Wyoming Storage Operational
US West Storage Operational
Sydney Storage Operational
US East Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for August 23, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Aug 16, 10:27 MDT
Past Incidents
Aug 19, 2017

No incidents reported today.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017
Resolved - This incident has been resolved.
Aug 16, 22:03 MDT
Identified - MAINTENANCE

Type: Unscheduled Maintenance – Reboot of Internal Resources
Date: August 16, 2017

Dear Clients,

On Wednesday, August 16 2017 at 09:00PM MT, we will be doing an unscheduled maintenance on internal Wazee resources in Wyoming. The exercise will be to clear systems required for storage migration. During the maintenance you may experience delays with ingest and order fulfillment as configuration and failover testing occurs. The window for maintenance is set for 1 hour and impacts are expected to be seen only within in this timeframe.


Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Aug 16, 21:16 MDT
Aug 15, 2017
Resolved - Type: Wazee Digital Site Outage
Date: 20170815
Time: 22:42:00

Dear Wazee Digital Core Customer,

We have resolved the outage experienced on Core and our partner platforms within Wazee Digital sites. Site access was impacted and may have been temporarily unavailable during this time. We have identified and fixed the issue, and all sites and services are again working as expected.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 15, 22:44 MDT
Identified - Type: Wazee Digital Issue Site Outage
Date: 20170815
Time: 22:25:00

Dear Wazee Digital Core Customer,

We are currently experiencing an outage with Core and our partner platforms within Wazee Digital services. At this time you may experience issues while reaching these sites. Our Team's are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 15, 22:31 MDT
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for August 9, 2017 between 05:00-08:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Aug 9, 07:43 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 05:00 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for August 9, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Transcode Submitter
- Wazee Ingest Manager
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Aug 2, 09:54 MDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017
Resolved - Investigating - Type: Wazee Digital Site Access and Search Outage
Date: 2017-08-07 4:45 AM MT
Time: 25 minutes

Dear Wazee Digital Core Customer,

We have resolved the outage experienced on Core and Portals within Wazee Digital sites. During this time, site access and search functionality were impacted. All sites and services are now working as expected.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Aug 7, 09:38 MDT
Investigating - Type: Wazee Digital Site Access and Search Outage
Date: 2017-08-07 4:45 AM MT
Time: 25 minutes

Dear Wazee Digital Core Customer,

We have resolved the outage experienced on Core and Portals within Wazee Digital sites. During this time, site access and search functionality were impacted. We are currently investigating the root cause of the issue. All sites and services are now working as expected.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Aug 7, 06:01 MDT
Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.