.
All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for December 14th, 2017 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Digital Endpoint Service
- Wazee Ingest Manager
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Dec 13, 20:31 MST
Type: Information Notice - Carrier Fiber Circuit Maintenance
Date: 12/20/17
Time: 23:00 PM MT - 06:00 AM MT

Dear Clients,

On Wed, 12/20/17, at 23:00 PM MT, one of the fiber circuit carriers at Wazee Digital’s Cheyenne, WY datacenter has scheduled an emergency maintenance to move a circuit affecting connectivity between Wazee's WY and OR service locations. In preparation for this event, Wazee Digital will do a controlled cut over of traffic to a backup circuit at 17:30 PM MST on 12/20/17. The maintenance is scheduled for 6 hours and Wazee Digital will do a controlled cut back to the primary circuit at 06:00 AM on Thursday 12/21/17, when the maintenance concludes.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Dec 11, 17:35 MST
Past Incidents
Dec 14, 2017

No incidents reported today.

Dec 13, 2017

No incidents reported.

Dec 12, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for December 13, 2017 between 05:00-08:00 AM Mountain time has been postponed.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Dec 12, 22:09 MST
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for December 13, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Digital Endpoint Service
- Wazee Ingest Manager
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Dec 6, 10:27 MST
Completed - The scheduled maintenance has been completed.
Dec 12, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 20:01 MST
Scheduled - One of our video transcoding partners is performing maintenance from 20:00 and 21:30 MST on November 28 and December 12.

During these windows, we will be rerouting video transcoding jobs to alternate tools to accommodate building video previews for ingested content.

We do not expect any negative impacts to transcoding times, but please reach out to support@wazeedigital.com if you experience any issues with new content ingested during these maintenance windows.
Nov 27, 16:01 MST
Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - Type: Wazee Digital [Issue Type] Outage
Date: 12/7/17
Time: 5:29 PM MST

Dear Wazee Digital Core Customer,

We have resolved the degradation experienced within Wazee Digital sites.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Dec 8, 17:30 MST
Monitoring - Type: Wazee Digital Transcode degradation
Date: 12/7/17
Time: 4:13PM MTS

Dear Wazee Digital Core Customer,

Our Engineers have reported the issue resolved and we are seeing resources returning to their normal functionality. We will continue monitoring.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Dec 8, 17:21 MST
Investigating - Type: Wazee Digital Transcode degradation
Date: 12/7/17
Time: 4:13PM MTS

Dear Wazee Digital Core Customer,

We've detected a degradation of services within Wazee Digital sites. We are experiencing an issue processing jobs with our transcode manager.

Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Dec 8, 16:16 MST
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017
Completed - The scheduled maintenance has been completed.
Dec 1, 07:45 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:30 MST
Scheduled - An issue in our Transcode Manager was discovered that is affecting the efficiency of requests flowing through the platform. A hotfix to resolve the issue has been thoroughly tested in our QA environment and will be deployed in to production on Friday 7:30 AM MST. Ingest and orders placed at that time will be delayed by approximately 3 minutes.
Nov 30, 18:40 MST
Nov 30, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for November 30, 2017 between 05:00-08:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Nov 30, 08:00 MST
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for November 30, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Transcode Submitter
- Wazee Ingest Manager
- Wazee Move Manager API
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Nov 22, 12:32 MST