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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2018
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for October 17, 2018 between 05:00-08:00 Mountain time has been completed.

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 17, 07:57 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for October 17, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core
- Originator
- Ingest Manager
- Digital Endpoint Service

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 10, 14:00 MDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 07:23 MDT
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 07:17 MDT
Investigating - Good morning,

Contentful has reported an outage and they're currently rolling out a fix to ensure it gets resolved soon.

Please note, this outage prevents all of our Digital Media Hub sites from loading.

We will send out updates as soon as we get them. We do appreciate your patience while this gets resolved.

Please feel free to reach out to support@wazeedigital.com with any questions in the meantime.

Very best,

The Wazee Digital Support Team
Oct 10, 07:10 MDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Completed - This maintenance has completed. Thank you!
Oct 5, 20:41 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 MDT
Scheduled - MAINTENANCE

Type: Maintenance – Database Maintenance
Date: October 5th, 2018 - 08:00 PM - 10:00 PM MDT

Dear Clients,

On Friday, 10/05/18, at 08:00 PM MDT, we will be doing maintenance on primary database services supporting the Core and DMH Platforms. The exercise will be to apply routine patches and add new performance monitoring to database services. The maintenance will consist of failing over database instances to secondary nodes as patches are applied. We do not expect service interruption during this event. The window for maintenance is set for 2 hours.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Oct 1, 15:44 MDT
Oct 4, 2018
Resolved - This incident has been resolved.
Oct 4, 18:28 MDT
Investigating - Good afternoon,

We discovered an issue associated with slow search times on Core, Commerce and our Media Hubs. We're now seeing much better results, and we consider this fully resolved.

Please feel free to reach out to support@wazeedigital.com with any questions. We're here to help.

Very best,

The Wazee Digital Support Team
Oct 4, 15:10 MDT
Oct 3, 2018
Resolved - This incident has been resolved.
Oct 3, 15:38 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 12:48 MDT
Investigating - We are currently investigating this issue.
Oct 3, 12:21 MDT
Monitoring - Hi there,

We discovered an issue with our Search Service causing files to not appear on Core, Commerce and our Media Hubs. We're now seeing performance improve and we're continuing to monitor to ensure this is resolved.

Please feel free to contact support@wazeedigital.com with any questions in the meantime.

Very best,

The Wazee Digital Support Team
Oct 3, 12:02 MDT