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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - On Friday, 10/20/17, at 00:00 AM MDT, one of the fiber circuit carriers at Wazee Digital’s Cheyenne, WY datacenter has scheduled a follow-up emergency maintenance to replace hardware in a switch impacting a Wazee Digital circuit. In preparation for this event, Wazee Digital will do a controlled cut over of traffic to a backup circuit at 23:00 PM MDT Thursday, 10/19/17. The maintenance is scheduled for 4 hours and Wazee Digital will do a controlled cut back to the primary circuit at 4:30 AM MDT or once the all clear has been given.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Oct 17, 15:38 MDT
Dear Clients,

On Friday, 10/20/17, at 08:00 PM MDT, Wazee teams will be completing the delayed upgrade of Single Sign-On services integrated to the core.wazeedigital.com platform. The software upgrade is meant to address security and bug fixes with this service. During the maintenance you may experience momentary session disruption when logging into core.wazeedigital.com; however, simply refreshing your browser session should resolve the issue. The window for maintenance is set for 1 hour and impacts are expected to be seen in time frames of 5-10 minutes throughout.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
Posted on Oct 16, 08:52 MDT
Past Incidents
Oct 19, 2017

No incidents reported today.

Oct 18, 2017
Resolved - Wazee Digital Service Outage
October 18, 2017

Dear Wazee Digital Core Customer,

The issues experienced with connections to Wazee Digital sites and services has been resolved and we are now seeing a recovery of resources.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 18, 18:22 MDT
Monitoring - Type: Wazee Digital Web Service Degradation
Date: 2017-10-18
Time: 15:50

Dear Wazee Digital Core Customer,

AWS has confirmed that the upstream network connectivity issues have been resolved. We are continuing to test and monitor our web services.
 
Regards,
Wazee Digital Support Center
Oct 18, 15:54 MDT
Identified - Type: Wazee Digital Web Service Degradation
Date: 2017-10-18
Time: 15:20

Dear Wazee Digital Core Customer,

We have identified that the communication degradation is due to an upstream connectivity issue reported by AWS in the Oregon region. We are working with this vendor to get the issue resolved. Please refer to http://status.aws.amazon.com/ for current status.
 
Regards,
Wazee Digital Support Center
Oct 18, 15:26 MDT
Investigating - Type: Wazee Digital Web Service Degradation
Date: 2017-10-18
Time: 15:00

Dear Wazee Digital Core Customer,

We are experiencing intermittent degradation with communicating between services. We have reached out to our vendors to determine the root cause.
 
Regards,
Wazee Digital Support Center
Oct 18, 15:14 MDT
Update - Type: Wazee Digital Issue Core Outage
Date: 2017-10-18
Time: 12:40

Dear Wazee Digital Core Customer,

Our engineers have implemented a hotfix that will be deployed to Core in order to resolve this issue. We will send an update once the fix has been deployed.
 
Regards,
Wazee Digital Support Center
Oct 18, 13:59 MDT
Monitoring - Type: Wazee Digital Issue Core Outage
Date: 2017-10-18
Time: 12:40

Dear Wazee Digital Core Customer,

Services have been bounced and are back online. We will continue to monitor.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 18, 12:43 MDT
Investigating - Type: Wazee Digital Issue [Type] Outage
Date: 2017-10-18
Time: 12:40

Dear Wazee Digital Core Customer,

We are currently experiencing an outage with core.wazeedigital.com. Some users are currently unable to access Core. Our Teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 18, 12:42 MDT
Resolved - Type: Wazee Digital Core Outage
Date: 2017-10-18
Time: 11:26 MT

Dear Wazee Digital Core Customer,

We have resolved the issue with access to core.wazeedigital.com. All systems are operational.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 18, 11:27 MDT
Monitoring - Type: Wazee Digital Core Outage
Date: 2017-10-18
Time: 9:00 MT

Dear Wazee Digital Core Customer,

At 9:00 we identified that Core was offline for some users. We have taken steps to resolve the outage and are monitoring services.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 18, 09:02 MDT
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for October 18, 2017 between 05:00-08:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 18, 07:41 MDT
Scheduled - Dear Wazee Customer,

A Core maintenance release is scheduled for October 18, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying maintenance updates to the following services:
- Core
- Ingest Manager

For more information regarding this release please review the Core Release Notes..

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 13, 13:16 MDT
Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Resolved - Our Engineering team has been monitoring our systems after implementing a fix for the core switch issue. Systems performance has continued at a steady state. This issue is now resolved. Please reach out to your Wazee Digital account manager or email support@wazeedigital.com for any questions or concerns.

Thank you,
Wazee Digital Support Team
Oct 13, 22:04 MDT
Update - Dear Wazee Digital Core Customer,
We've detected a degradation of services within Wazee Digital sites. Our engineering team have identified a core switch issue. The team is actively working to resolve. Our team's are working on identifying the root cause and providing a resolution to resume normal functionality.
If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 13, 21:00 MDT
Identified - Our engineering team have identified a core switch issue. The team is actively working to resolve.

Please reach out to support@wazeedigital.com if you have any questions or concerns.

Wazee Digital Support Team
Oct 13, 20:49 MDT
Oct 12, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for October 12, 2017 between 05:00-08:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 12, 07:17 MDT
Scheduled - Dear Wazee Digital Customer,

A Core maintenance release is scheduled for October 12, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying maintenance updates to the following services:
- Core
- Move Manager
- Transcode Manager

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 10, 16:10 MDT
Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:00 MDT
Scheduled - On Wednesday, 10/11/17, at 00:00 AM MDT, one of the fiber circuit carriers at Wazee Digital’s Cheyenne, WY datacenter has scheduled an emergency maintenance to replace hardware in a switch impacting a Wazee Digital circuit. In preparation for this event, Wazee Digital will do a controlled cut over of traffic to a backup circuit at 23:00 PM MDT tonight. The maintenance is scheduled for 2 hours and Wazee Digital will do a controlled cut back to the primary circuit once the all clear has been given.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 10, 09:35 MDT
Oct 10, 2017
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for October 10, 2017 between 05:00-08:00 AM Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 10, 08:14 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:44 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for October 10, 2017 between 05:00-08:00 AM Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager
- Wazee Transcode Submitter
- Wazee Ingest Manager
- Wazee Move Agent
- Wazee Move Manager API
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Oct 6, 15:09 MDT
Oct 9, 2017
Resolved - Teams have been monitoring our systems after implementing a fix for the hardware issue. Systems performance has continued at a steady state. This issue is now resolved. Please reach out to your Wazee Digital account manager or email support@wazeedigital.com for any questions or concerns.
Oct 9, 10:20 MDT
Monitoring - Our teams have cut over to backup hardware in the Wyoming environment and are monitoring performance. Systems are now operational.
Oct 9, 07:37 MDT
Identified - Type: Wazee Digital On-Prem Transcode degradation
Date: 2017-10-09
Time: 05:00

Dear Wazee Digital Core Customer,

We've detected a degradation of services within Wazee Digital sites. A hardware failure has been identified for our on-prem transcode and resources. This impacts ingest and fulfillment operations for content using our Wyoming environment. Our team's are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Oct 9, 06:04 MDT
Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.