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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Wazee Digital Customer,

A Core product release is scheduled for July 25, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core
- Ingest Manager

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on Jul 19, 09:50 MDT
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Resolved - This incident has been resolved.
Jul 19, 23:12 MDT
Update - A fix has been implemented for image transcoding. Currently all services are operational again and we are continuing to monitor.
Jul 19, 22:59 MDT
Monitoring - A fix has been implemented for video and image ingest. Teams are working to further resolve transcode degradation for images. Video transcoding is now operational.
Jul 19, 22:52 MDT
Update - We have implemented a fix for the ingest and transcode issue and are currently monitoring.
Jul 19, 22:31 MDT
Identified - Type: Wazee Digital Transcode Outage
Date: 2018-07-19
Time: 22:00 MDT

Dear Wazee Digital Customer,

We are currently experiencing an outage for our transcoding services within Wazee Digital sites. Our Teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Jul 19, 22:14 MDT
Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - Good Afternoon,

The incident with Core has been resolved. If you have any questions, please reach out to support@wazeedigital.com.

Very best,

The Wazee Digital Support Center
Jul 17, 15:54 MDT
Identified - Good afternoon,

We've identified a few issues within Core and are releasing a fix, so you may see a few delays, but we'll be up and running soon.

If you have any questions, please reach out to support@wazeedigital.com.

Very best,

The Wazee Digital Support Center
Jul 17, 13:45 MDT
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for July 17, 2018 between 05:00-08:00 Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 17, 08:00 MDT
Update - The Core product release has been rescheduled for Tuesday, July 17 2018 between 05:00-08:00 Mountain time.
Jul 16, 12:03 MDT
Update - The Core product release scheduled for July 12, 2018 has been postponed.

This page will be updated with the new deploy date when information becomes available.
Jul 11, 18:29 MDT
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for July 12, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Transcode Manager and associated services
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 5, 10:52 MDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Completed - Dear Wazee Digital Customer,

The Digital Media Hub release has completed.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 11, 19:14 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:30 MDT
Scheduled - Dear Wazee Digital Customer,

A Digital Media Hub release is scheduled for July 11th, beginning at 17:30 Mountain time.

This will include bug fixes and feature improvements for all Digital Media Hub portals.

Standard user activity will not be impacted.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 10, 16:04 MDT
Completed - Dear Wazee Digital Customer,

The API release has completed.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 11, 19:14 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:00 MDT
Scheduled - Dear Wazee Digital Customer,

An API release is scheduled for July 11th, beginning at 17:00 Mountain time.

Production updates will be deployed to the following APIs:
- Assets
- Identities
- Orders
- Integrations

Standard API activity will not be impacted.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Jul 10, 16:03 MDT
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.