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All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will doing an additional maintenance on our transcode manager to make improvements to our recent Core release. This may cause a slight delay in the processing of orders and we do appreciate you hanging in there while this is sorted through.

Please feel free to reach out to support@wazeedigital.com if you have any questions.

Warm wishes,

The Wazee Digital Support Team
Posted on Feb 23, 12:45 MST
Past Incidents
Feb 25, 2018

No incidents reported today.

Feb 24, 2018

No incidents reported.

Feb 23, 2018
Completed - The scheduled maintenance has been completed.
Feb 23, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:00 MST
Scheduled - EMERGENCY MAINTENANCE

Type: Maintenance – Firewall Reboot
Date: February 23, 2018

Dear Clients,

Tomorrow, Friday, 02/23/18, at 20:00 PM MT, we will doing maintenance on a firewall in the WY datacenter. The unit will be rebooted and fail over to a secondary node. During the maintenance it is not expected that web services will be impacted; however, there may be minimal impacts to ingest and fulfillment services as failover occurs. The window for maintenance is set for 1 hour and impacts are expected to be seen in timeframes of 5-10 minutes throughout.

Please feel free to reach out to support@wazeedigital.com if you have any additional questions.
Feb 22, 18:29 MST
Feb 22, 2018
Completed - Dear Wazee Digital Customer,

The Core product release scheduled for February 22, 2018 between 05:00-08:00 Mountain time has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

For more information regarding this release please review the Core Release Notes

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Feb 22, 07:40 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:00 MST
Scheduled - Dear Wazee Digital Customer,

A Core product release is scheduled for February 22, 2018 between 05:00-08:00 Mountain time.

The Wazee Digital team will be deploying production updates to the following services:
- Wazee Transcode Manager and associated service
- Wazee Move Manager
- Wazee Ingest Manager
- Wazee Originator
- Core

For more information regarding this release please review the Core Release Notes.

Standard user activity will not be impacted.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Feb 14, 10:13 MST
Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - Type: Wazee Digital Search degradation
Date: 02-14-2018
Time: 7:45

Dear Wazee Digital Core Customer,

We've detected a search degradation of services within Wazee Digital sites. Our teams have identified the root cause and provided a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Feb 14, 07:49 MST
Identified - Type: Wazee Digital Search degradation
Date: 02-14-2018
Time: 7:00

Dear Wazee Digital Core Customer,

We've detected a degradation of services within Wazee Digital sites affecting search functionality. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Feb 14, 07:44 MST
Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - Type: Wazee Digital Service Degradation
Date:
Time:

Dear Wazee Digital Core Customer,

We have resolved the detected a degradation of services on Wazee Digital sites.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Feb 12, 22:22 MST
Investigating - Type: Wazee Digital Service Degradation
Date: 2/12/2018
Time: 8:52 pm

Dear Wazee Digital Core Customer,

We've detected a degradation of services within Wazee Digital sites. Our teams are working on identifying the root cause and providing a resolution to resume normal functionality.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
 
Regards,
Wazee Digital Support Center
Feb 12, 20:55 MST
Completed - The scheduled maintenance has been completed.
Feb 12, 15:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 13:00 MST
Scheduled - Good Afternoon,

We have identified a Service Degradation with our on-premises storage library and have scheduled a maintenance to repair this issue.

While there shouldn't be any noticeable impact, please note that some orders may see a small delay in the time they take to fill. We do appreciate you hanging in there while this is sorted through!

Please feel free to reach out to support@wazeedigital with any questions.

Warm wishes,

The Wazee Digital Support Team
Feb 12, 12:39 MST
Feb 11, 2018

No incidents reported.