.
All Systems Operational

About This Site

This site provides the most up-to-date information on Wazee Digital Platform service availability. For more information on how these services impact your product, or to report an issue please visit the Wazee Digital Support Center or email support@wazeedigital.com, available 24/7.

Search   ? Operational
Image Ingest ? Operational
US West Image Ingest   Operational
US East Image Ingest   Operational
Video Ingest ? Operational
Wyoming Video Ingest   Operational
Oregon Video Ingest   Operational
Sydney Video Ingest   Operational
Content Delivery ? Operational
Wyoming Content Delivery   Operational
Oregon Content Delivery   Operational
Sydney Content Delivery   Operational
Transfer Services   ? Operational
Web Applications ? Operational
CORE   Operational
COMMERCE   Operational
API Operational
CORE API   ? Operational
Identities API   ? Operational
Search API   ? Operational
Orders API   ? Operational
Storage ? Operational
Wyoming Storage   Operational
US West Storage   Operational
Sydney Storage   Operational
US East Storage   Operational
Digital Media Hub Components Operational
Cloudfront Application Hosting   Operational
Email Service   Operational
Payment Processing   Operational
CMS API   Operational
CMS Content Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Type: Wazee Digital Information Notice - Carrier Fiber Circuit Planned Maintenance
Date: 05/29/18 - 05/30/18
Time: 17:00 PM MDT - 06:00 AM MDT (-6 GMT)

Dear Clients,

On Tuesday, 05/29/18, at 17:00 PM MDT, Wazee Digital is scheduling a proactive cut over to secondary network paths of a network circuit that runs between its Cheyenne, WY datacenter and Amazon AWS Oregon service region in preparation for a planned Carrier Fiber Circuit maintenance. This is 2 of 2 notices to support a request to the Carrier to move fiber lines due to construction of a bridge in the area of the circuit.

A controlled cut back to the primary circuit is scheduled for 06:00 AM on Wednesday, 05/30/18. It is expected that only momentary disruption will be seen at cut over times and no other impact will be experienced.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
Posted on May 18, 19:16 MDT
Past Incidents
May 23, 2018
Completed - The scheduled maintenance has been completed.
May 23, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:00 MDT
Scheduled - Type: Wazee Digital Information Notice - Carrier Fiber Circuit Planned Maintenance
Date: 05/22/18 - 05/23/18
Time: 17:00 PM MDT - 07:00 AM MDT (-6 GMT)

Dear Clients,

On Tuesday, 05/22/18, at 17:00 PM MDT, Wazee Digital is scheduling a proactive cut over to secondary network paths of a network circuit that runs between its Cheyenne, WY datacenter and Amazon AWS Oregon service region in preparation for a planned Carrier Fiber Circuit maintenance. This will be 1 of 2 notices to support a request to the Carrier to move fiber lines due to construction of a bridge in the area of the circuit. A separate notice will be sent out for the second maintenance

A controlled cut back to the primary circuit is scheduled for 07:00 AM on Wednesday, 05/23/18. It is expected that only momentary disruption will be seen at cut over times and no other impact will be experienced.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 18, 18:59 MDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Completed - Dear Wazee Digital Customer,

The API release has completed.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 16, 19:36 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 MDT
Scheduled - Dear Wazee Digital Customer,

An API release is scheduled for 5/16/2018 beginning at 17:00 Mountain time.

Production updates will be deployed to the following services:
- Assets
- Identities
- Orders
- Integrations

The release is scheduled for 90 minutes, during which there will be minimal impact to API requests.


If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 16, 16:02 MDT
May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:45 MDT
Scheduled - Type: Wazee Digital Information Notice - Carrier Fiber Circuit Emergency Maintenance
Date: 05/14/18 - 05/15/18
Time: 18:45 MDT - 06:00 MDT

Dear Clients,

Tonight, 05/14/18, at 18:45 PM MDT, Wazee Digital is scheduling a proactive cut over to secondary network paths of a network circuit that runs between its Cheyenne, WY datacenter and Amazon AWS Oregon service region in preparation for a Carrier Fiber Circuit maintenance.

A controlled cut back to the primary circuit is scheduled for 06:00 AM on Tuesday, 05/15/18. It is expected that only momentary disruption will be seen at cut over times and no other impact will be experienced.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 14, 18:33 MDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Completed - The Wazee Digital Shipping Dock migration to AWS has been completed.

For more information regarding this project please review the AWS Migration Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
May 11, 10:51 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 MDT
Scheduled - Dear Wazee Digital Customer,

As part of Wazee Digital's AWS Migration project, the Wazee Digital Shipping Dock will be moved to AWS on May 11, 2018 at 7:00 AM MST.  

Personal Shipping Docks are not being migrated.  Please contact support@wazeedigital.com if you would like your Personal Shipping Dock migrated.

For more information regarding this project please review the AWS Migration Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 8, 14:33 MDT
May 10, 2018
Completed - Dear Wazee Digital Customer,

The DMH and API release has been completed.

Please remember it is best practice to clear your cache after updates. This can be completed using Control + Shift + Delete or Command +Shift +Delete (Mac).

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 10, 16:40 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 11:31 MDT
Scheduled - An API and DMH release is scheduled for Thursday, May 9th beginning at 11:30 AM Mountain time.

Production updates are still being deployed to the Assets API Service.

Production updates will also be deployed to all DMH portals.

Standard user activity should be minimally impacted.

If you have any questions, please contact support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 9, 16:53 MDT
Resolved - This incident has been resolved.
May 10, 13:19 MDT
Monitoring - The cause of the degraded DMH portal performance has been addressed and we are monitoring traffic.
May 10, 12:24 MDT
Investigating - Search activity from DMH portals is currently degraded. The issue is being actively investigated.
May 10, 11:47 MDT
May 9, 2018
Completed - The Wazee Digital Ingest Manager migration to AWS has been completed.

For more information regarding this project please review the AWS Migration Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.
May 9, 10:38 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:15 MDT
Update - Please note the updated time of 6:15 AM.
May 8, 09:32 MDT
Update - Please note the date change to Wednesday, May 9.
May 7, 09:30 MDT
Scheduled - Dear Wazee Digital Customer,

As part of Wazee Digital's AWS Migration project, the Wazee Digital Ingest Manager will be moved to AWS on May 9, 2018 at 6:15 AM MST.  It is possible that some clients may see a slight delay for content ingest, but no business impact is expected. 

For more information regarding this project please review the AWS Migration Release Notes.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 2, 13:29 MDT
Completed - The scheduled maintenance has been completed.
May 9, 06:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:01 MDT
Scheduled - Type: Wazee Digital Information Notice - Carrier Fiber Circuit Planned Maintenance
Date: 05/08/18 - 05/09/18
Time: 17:00 PM MDT - 06:00 AM MDT

Dear Clients,

Tuesday, 05/08/18, at 17:00 PM MDT, Wazee Digital is scheduling a proactive cut over to secondary network paths of a network circuit that runs between its Cheyenne, WY datacenter and Amazon AWS Oregon service region in preparation for a planned Carrier Fiber Circuit maintenance.

A controlled cut back to the primary circuit is scheduled for 06:00 AM on Wednesday, 05/09/18. It is expected that only momentary disruption will be seen at cut over times and no other impact will be experienced.

We will be monitoring Wazee Digital Core and Wazee Digital Core Services throughout the event to identify any issues as quickly as possible.

If you have any questions, please contact support at support@wazeedigital.com or your account representative.

Regards,
Wazee Digital Support Center
May 4, 14:25 MDT